How to contact us
Email contact@plyyard.com. This is the single contact point for product problems, rules reports, accessibility suggestions, and questions about privacy or licensing. You do not need to create an account or provide a membership number before writing.
Reporting a board or rules problem
Include the full URL, the mode you were using (AI, same-device, or online), whether you had White or Black, whose turn it was, the moves immediately before and after the problem, and the result you expected. A board screenshot is especially helpful for issues involving castling, en passant, promotion, checkmate, or stalemate.
Reporting a device or display problem
Tell us the device model, operating system, browser and approximate version, whether the device was in portrait or landscape orientation, and whether you were using a normal tab or an installed home-screen app. A screenshot should ideally include the full board and affected controls, but first hide any notifications or personal information you do not want to share.
Reporting an online-room problem
Provide the room type (public or private), room code, whether you were the host, other player, or a spectator, and the connection status shown on the page. Do not send a host secret, seat token, or full invitation URL containing sensitive credentials. If a URL is needed, first remove tokens from its query string and hash.
Feature and content suggestions
For a feature request, describe the task you want to complete, where the current experience blocks you, and which players using AI practice, same-device games, or online rooms would benefit. If a rules or strategy page uses an inaccurate term, example game, or explanation, identify the specific passage.
Privacy, security, and open-source questions
If your question concerns local data, online rooms, a suspected security vulnerability, Stockfish, or GPL licensing, say so directly in the email subject. Report security issues privately first and do not publish room credentials or exploitable details. We will confirm the likely scope before replying further.
What we cannot help with
Chess Yard has no member accounts, so we cannot reset a password, restore a local game after its browser data has been cleared, or recover an expired room. We also do not provide official rating certification, tournament rulings, personalized coaching, or emergency support.
About replies
We read specific, reproducible reports, but cannot promise a fixed response time or adopt every feature suggestion. If we need more information, we will continue in the original email thread. Please do not submit the same issue repeatedly to multiple addresses.
